Background
At present, train dispatchers in the various control centres have access to paper rulebooks in which they can look up the correct sequence of action in the event of a fault. However, these regulations are very complex, both in terms of content and presentation. Thus, they do not provide adequate support, especially in areas where the validity of the rulebooks overlaps.
Aims
The objective of the project is to develop and evaluate a target group-oriented presentation of a new digital guideline that encourages competence-based action among train dispatchers.
Method
In FormBetrieb I, observations and surveys were conducted to document the context of utilisation of the newly introduced digital guideline. Moreover, potential methods of presenting digital regulations were investigated and evaluated, and a preliminary prototype of the new digital guideline was developed and evaluated. Based on the findings, the set of rules will be revised in FormBetrieb II and evaluated through scenario-based test trials in the railroad operating field in Darmstadt. In particular, the clarity of the instructions, intuitive operation, and usefulness in day-to-day work will be tested with the help of screen recordings, eye tracking, and surveys.
Partners
DB Netz AG
Institut für Bahnsysteme und Bahntechnik
Institute of Ergonomics and Human Factors